Frequently Asked Questions (FAQs) :
1. How can I place an order on your website?
Placing an order on our website is easy! Simply browse through our collection, select the items you'd like to purchase and add them to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information securely.
2. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express) and sometimes alternative payment options like PhonePay or Google Pay. During the checkout process, you'll be able to choose the payment method that works best for you.
3. How long will it take for my order to arrive?
The delivery time for your order depends on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 5-8 working days. Once shipped, domestic orders usually arrive within 5-7 days.
4. Can I track the status of my order?
Yes, you can track the status of your order by logging into your account on our website and navigating to the "Order History" section. Once your order has been shipped, you'll receive a tracking number via email, which you can use to monitor the progress of your delivery.
5. What if I need to modify or cancel my order after it's been placed?
If you need to modify or cancel your order after it's been placed, please contact our customer service team as soon as possible (11:00am to 6:00pm). While we'll do our best to accommodate your request, please note that orders can only be modified or canceled before they have been processed for shipping.
6. What is your return policy?
We want you to be completely satisfied with your purchase! If for any reason you're not happy with your order, you can return it within 5 days of receipt for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions and eligibility criteria.
7. Do you offer international shipping?
No
8. Do you offer gift wrapping or personalized messages for orders?
Yes, we offer gift wrapping services and the option to include a personalized message with your order. This service is chargeable, you need to pay INR 30 extra. This is perfect for sending gifts directly to loved ones!
9. How can I contact customer support if I have further questions?
If you have any further questions or need assistance, our customer support team is here to help! You can reach us via email at hello@tvisii.com or through the contact (11:00am – 6:00pm) form on our website. We strive to respond to all inquiries promptly and provide the best possible service to our customers.
